This article includes links to resources related to working with agents and end-users. For an explanation of user types and how they work, see Understanding Zendesk Support user roles.
The resources in this article are organized into the following topics:
Team members
The resources in the following sections are, generally, performed by administrators only. For information on tasks performed by agents, see Team member tasks.
Creating and managing team members
Team member roles and organization
- Understanding Zendesk Support user roles
- About the Roles page
- Creating custom roles and assigning agents
- Understanding and setting light agent permissions
- About organizations and groups
- Creating groups
- Managing groups
- Using groups
- Adding and removing team members from groups
- Changing a team member's role
Team member tasks
Advice and troubleshooting
End users
Organizing end users
End user security and access
Advice and troubleshooting
- How does Zendesk capture the location of the end user?
- Can I automatically CC all users in an organization?
- Agent suddenly downgraded to end user
- How can I bulk update users
- How can I export a list of users?
- Can end-users share an email address?
- How can I view a list of my suspended end users without exporting?
- How do I upgrade an end user to agent?
0 comments