How do I add departments to the pre-chat form?

Question

I enabled the pre-chat form and created a department in Chat. How do I add the departments to the pre-chat form for the Chat widget?

Answer

Enable each department within it's own settings page to make those departments available options within the pre-chat form. You can then enable department selection for your users on the widget's settings page, in the Forms tab.

To enable a department

1. In the Chat dashboard, go to Settings > Departments to add and edit Chat departments.
2. Click the department name to edit
3. Under Group status, select the checkbox field to Enable in Chat
4. Select Save changes
5. Go to Settings > Widget > Forms and next to Preview, select Online:Pre-chat form to preview your department selection
   The enabled departments will appear as selections for your visitors within the department field.

For more information on department routing, see the article: Automatically route chats to departments.