Routing automatically triaged tickets using omnichannel routing

Return to top


  • Thomas (
    Community Moderator

    Let's say I want to route all Finance intents to the group Finance.

    Do I really need to add all 83 sub-intents of the Finance category to the trigger as rules? Cause that seems unmanageable, especially since the model gets updated from time to time (like just now with the addition of the new industries), which, I assume, will also update the list?

    Or am I missing a super obvious way to assign/capture all Finance intents in one go?



Please sign in to leave a comment.

Powered by Zendesk