Issue symptoms

When I try to add a second Instagram account, I do not see that account show up in the drop down menu.

Conditions

  • The Instagram account you are trying to add is connected to your Facebook Business Manager account.
  • You are an admin on the Instagram account.

Resolution steps

  1. Start by uninstalling the first Instagram account you have integrated with your Zendesk account.
  2. Remove any Facebook pages from Zendesk that are connected to your Instagram accounts.
  3. From inside of your Facebook account, remove Zendesk as one of the business integrations associated with your account. For more information, see this external article: How do I edit the privacy and settings for my business integrations or remove them from Facebook?
  4. From inside of your Zendesk account, add the Facebook page again.
  5. Then re-add all of the Instagram accounts. The accounts that you were not able to see before should now be visible.
Note: You can connect multiple Instagram accounts to one Facebook Business page, but each Instagram page needs to be connected to its own Facebook page as a 1:1 ratio.

For more information, see these articles:

  • Adding and configuring Instagram Direct
  • There is no option to add Instagram to my account
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