What's new in Zendesk: October 2023

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  • Rafael Santos
    User Group Leader

    Webhooks can subscribe to agent availability events

    This is actually HUGE for us! 🙌

  • Larry Click

    Not seeing the increased number of views.  Mine are still cut off after 12. How do enable this?  Couldn't find this anywhere.

  • Jennifer Rowe
    Zendesk Documentation Team

    Glad you're excited about the webhooks release, Rafael Santos!

    Larry Click, the rollout for the views increase is ongoing through Oct 6th. You should see it in your account soon!

  • Philip Leclerc

    Larry ours just flipped over today to show the increased views.

  • Tshepiso Mojapelo

    Agents/Asignees are receiving dublicate notifications/messages. Is there a bug or another reason for this? Settings have not been modified since 2020

  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Tshepiso Mojapelo, sorry your agents are experiencing this! If the issue is still happening today, can you kindly ask the affected agents to clear their cache and cookies to eliminate any potential caching issues? If issue will still persist, do let me know and I'll raise a ticket on your behalf so we can investigate further. Thanks!


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