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How does Zendesk WFM track agent activity in Zendesk?



Edited Feb 19, 2025


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Hello,

The link to "How does your agent activity tracking work?" was working yesterday, but today it's says that the link doesn't exist.

Can you please help accessing the link again? 

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Hi Tatiana,

Seems like we had a small hiccup with the article publishing; this has now been resolved and the link replaced with the following article: About the Agent Activity page

hope this helps!

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Hi Samuel,

Thanks for your help. While the new article is informative, the other version had a really good five min video of tymeshift i practice, so it's a shame that I cannot share it with my team. 

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Hi Tatiana,

Thank you for your feedback, I'll make sure to share your input with my team for future improvements.

In the meantime, I would just add here the suggestion of checking out this video: Diving Deep: Real Time & Historical Report where we deep dive into the Agent Activity feature (starting at 12.26 mark)

Do reach out should anything else come up

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