When you're ready to learn how the Suite can help your business, start here. This page helps you navigate our help center with high-level intros for key capabilities you need for great customer service.
Become a customer service pro
- Delivering great customer service: The key to delivering great customer service is to meet your customers' expectations with quick, easy, and personal interactions. Learn about delivering great support.
- What is in the Zendesk Suite exactly? The Suite provides a complete customer service solution that’s easy to tailor to the needs of your business. Learn about what’s in the Suite.
- Using Zendesk for your B2B, B2C, or B2E business: Zendesk is flexible and scalable enough for all common business types, whether you’re helping customers within your business, external customers, or other businesses. Learn about Zendesk for your business type.
Get capabilities that empower your team
- What is Agent Workspace? Agent Workspace has all the tools and data agents need to respond to customers in one unified workspace. Learn about Agent Workspace.
- Elevating team collaboration: Collaboration enables everyone involved in the conversation to communicate and stay in sync. Learn about collaboration.
- Automatically route tickets to the right agents: Omnichannel routing enables you to automatically route tickets to agents based on their availability, capacity, and the ticket priority. Learn about omnichannel routing.
Make it easy for your customers
- What is Messaging? Messaging enables you to have persistent, rich conversations with your customers, in your website or mobile app. Learn about messaging.
- Elements of a self-service help center: A help center enables customers to help themselves and empowers agents to better help customers with knowledge. Learn about self-service.
- Using AI-powered bots to help your customers: Bots help you automate interactions and scale your support, either out-of-the box or with your own custom experiences. Learn about your bot options.
Connect and sync your business
- Keeping the focus on your customers: Customer context gives you key customer details, including their recent interactions with your team. Learn about customer context.
- Reporting across Zendesk Suite: Robust reporting enables you to monitor key metrics across channels, with pre-built dashboards or your own custom reports. Learn about suite reporting.
- Extending Zendesk with top apps: Apps extend the functionality of Zendesk, whether it's better workflows and automation or key business integrations. Learn about using apps.