Add-on | AI agents - Advanced |
Due to the limitation of the Zendesk Chat widget, there are three things to pay attention to when building dialogues if your AI agent will be using Zendesk Chat.
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Message
- Any message in a block must be less than 1000 characters
- Any message in a block must be less than 1000 characters
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Link Block
- Max 3 "Link clicked" on the same level
- Max 3 "Link clicked" on the same level
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Buttons
- Button text must be less than 20 characters
- Max 11 buttons on the same level
- Buttons are NOT supported on Zendesk Chat mobile SDK. Further information is available here.
- Buttons and Link Blocks cannot be on the same level
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