| Announced on | Rollout starts | Rollout ends |
| Dec 10, 2024 | Dec 10, 2024 | Dec 16, 2024 |
We're happy to announce that Talk average wait time messages are now available in all languages supported by Zendesk.
This announcement contains the following topics:
What's new?
Talk now supports average wait time messages in all languages supported by Zendesk. If the wait time exceeds two minutes, the message will play after the caller navigates the IVR or initial greeting and enters the queue. Previously, this feature was only available in English.
Who is this available for?
The average wait time message is available in all languages supported by Talk Professional and Enterprise customers.
Why is Zendesk making this change?
We recognize that including an average wait time message is essential in certain countries and industries. Offering this message in multiple languages increases the value of our product to customers and end users.
What do I need to do?
This feature will be available to all eligible customers after the rollout is completed. To select a non-English language, choose the line you want to enable the message for in Talk settings, enable the feature, and then choose your preferred language.
If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.