Zendesk spellcheck

What browser are you using?

The native spellcheck in chrome should work but it will not work for others like firefox.

We use Grammarly, it's brilliant! 

We are using Safari - that is good know, we will try using chrome!

There were mixed reviews for Grammarly so we haven't tried it yet. Thanks for your feedback :)

We are a big company that has specific rules in downloading 3rd party apps.

We also use different browsers where the behavior can differ

It would be preferable if Zendesk had a native spellcheck - upvoted!

+1

We use Grammarly and it is great, but would really be useful to have something within ZenDesk that won't send until errors are corrected or accepted.

 Adoraria que o Zendesk tivesse o seu próprio corretor autográfico, ajudaria bastante nossa empresa. 

 O trabalho de configurar máquina por máquina com o time de suporte para instalação de aplicativos terceiros (por questões de segurança) afeta demais a disponibilidade dos agentes e controle da necessidade em cada uma destas máquinas. 

 Votado!!

+1

Wäre auch mein Anliegen.

Viele Grüße

Sylvia

Wow - thought something like this would be standard in an app as developed (and expensive!) as Zendesk. When it is added, it could be something we toggle in Admin to either:

• Turn Spellcheck Off Globally
• Turn Spellcheck On Within Tickets Only
• Prohibit Tickets from Submitting until Spellcheck Issues Resolved

Hopefully we can get this on the roadmap pretty soon as using more third-party apps for functionality that could be native in Zendesk doesn't feel so great, imho.

Thanks.

+1

When can we expect a spell checker built into the Zendesk Guide? We have to write, then copy/paste to other product, for spelling/grammer check (production time is lost) and sometimes miss errors, which is embarrassing. 

Realmente Zendesk, já esta na hora de algo nativo e seguro para os clientes.

Running on Chrome and Zendesk is just bonkers for not having proper spellcheck system. The detection rate is just so bad that it stresses me out the little things. Not sure about other browsers though. Leaving this comment here so when someone searches "zendesk spell check" sees this and still doesn't work properly. 🤡

Some extensions don't work as well like I am using "Change Case" for Chrome and it doesn't change the cases when highlighted.

A native solution by Zendesk would be great, taken that extensions like Grammarly affect ticket view behaviour even in Chrome

+1. Would be great to have this natively in Zendesk. 

+1 on this feature 

+1   Grammarly used to be my go to, but seems to be having issues lately. 

Thanks all for providing feedback. Spell check is on our roadmap for this year, I'll be happy to post an update on exact timelines as we get closer to development. Thanks!

Hi Amisha Sharma - Any update on the timeline?

Upvoting as well! We are new to Zendesk and this is a feature that we were really hoping was already a feature!

https://support.zendesk.com/hc/en-us/profiles/1264663901569-Amisha-Sharma it would be great to have an update how you deal with this project and the timeline. 

+1

+1

+1

Hello, I am wondering if there has been any recent development on this issue. Is a native spellcheck for Zendesk available yet? Thank you!

+1 to this. 

It is getting harder to approve third party add on's for Zendesk for security reasons. So it would be wonderful if basic spelling & grammar could be native.

Hi Amisha Sharma ,

Good Zendesk is following up on this.

To answer your questions:

1. It will be a 4. It's not a workflow blocker, as it's possible to send messages with bad grammar. But, we have agents that write in several non-native languages, which they write 80% fluent. We need the spell checker for the additional 20%.
2. Daily, even every second, as every second messages are sent out.
3. Real-time detection, so agents immediately see the errors and even learn from it.