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Dr. J
Joined Apr 14, 2021
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Last activity Oct 19, 2022
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Latest activity by Dr. J
Dr. J created an article,
Issue Symptoms
When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt.
Resolution Steps
If you see this issue, click Retry certificate request. If you are still facing the issue, contact Zendesk Customer Support.
Edited Jan 18, 2024 · Dr. J
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Dr. J created an article,
In this tutorial you will learn how to remove Submit a request link from your help center.
Remove the helper
The help center has a set of helpers that perform certain actions. Delete the new_request link identifier from the template of your help center to remove the Submit a request link.
To remove the helper from your template
- In Guide, click the Customize design icon (
) in the sidebar
- From the theme you want to work with, select Customize
- Select Edit code and open the header.hbs template
- Remove the following lines of code below from your template:
{{link 'new_request' class='submit-a-request'}}
- {{link 'new_request' role="menuitem" class='submit-a-request'}}
- Click Save
- Open the article_page.hbs template, and remove the line below from the template
{{request_callout}}
This line of code controls the link to submit new requests on articles. - Click Save
Removing the sign in link prevents users from tracking their requests in the help center. If you want to provide email-only support, see the article: Setting up to provide email-only support.
Edited Sep 04, 2024 · Dr. J
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