Recent searches


No recent searches

Dr. J's Avatar

Dr. J

Joined Apr 14, 2021

·

Last activity Oct 19, 2022

Following

0

Followers

0

Total activity

82

Votes

37

Subscriptions

43

ACTIVITY OVERVIEW

Latest activity by Dr. J

Dr. J created an article,

ArticleHelp with help center

Issue Symptoms

When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled, however Zendesk was unable to obtain a certificate from Let's encrypt.

Resolution Steps

If you see this issue, click Retry certificate request. If you are still facing the issue, contact Zendesk Customer Support.

Edited Jan 18, 2024 · Dr. J

4

Followers

4

Votes

0

Comments


Dr. J created an article,

ArticleHelp with help center

In this tutorial you will learn how to remove Submit a request link from your help center.

Remove the helper

The help center has a set of helpers that perform certain actions. Delete the new_request link identifier from the template of your help center to remove the Submit a request link.

To remove the helper from your template

  1. In Guide, click the Customize design icon () in the sidebar
  2. From the theme you want to work with, select Customize
  3. Select Edit code and open the header.hbs template
  4. Remove the following lines of code below from your template:
     {{link 'new_request' class='submit-a-request'}}

  5. {{link 'new_request' role="menuitem" class='submit-a-request'}}
  6. Click Save
  7. Open the article_page.hbs template, and remove the line below from the template
     

    {{request_callout}}
    code line article link
    This line of code controls the link to submit new requests on articles.
  8. Click Saveheader with no submit a request link

Removing the sign in link prevents users from tracking their requests in the help center. If you want to provide email-only support, see the article: Setting up to provide email-only support.

Edited Sep 04, 2024 · Dr. J

12

Followers

32

Votes

21

Comments