Recent searches


No recent searches

Carl West's Avatar

Carl West

Joined Apr 16, 2021

·

Last activity Jan 29, 2025

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Carl West

Carl West commented,

CommentAttachments and CCs

We have noticed that the CC's have stopped receiving updates recently.  We have not changed our triggers.

 

The use case we have most often is we want to get a ticket “out of the system” to another member of our organization who is not a Zendesk user.

 

For example, if a sales lead comes in through support, we CC our sales team when we reply to the ticket.  They are not longer receiving these.

 

What changed and what do we need to do to restore?

 

Thanks!

View comment · Posted Jan 29, 2025 · Carl West

0

Followers

0

Votes

0

Comments