Recent searches
No recent searches

Carl West
Joined Apr 16, 2021
·
Last activity Jan 29, 2025
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Carl West
Carl West commented,
CommentAttachments and CCs
We have noticed that the CC's have stopped receiving updates recently. We have not changed our triggers.
The use case we have most often is we want to get a ticket “out of the system” to another member of our organization who is not a Zendesk user.
For example, if a sales lead comes in through support, we CC our sales team when we reply to the ticket. They are not longer receiving these.
What changed and what do we need to do to restore?
Thanks!
View comment · Posted Jan 29, 2025 · Carl West
0
Followers
0
Votes
0
Comments