
Sean Morrissey
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Total activity79
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes8
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Activity overview
Latest activity by Sean Morrissey-
Sean Morrissey commented,
I had a call with the dev team last week. Appears to be a q1 2024 release for an update.
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Sean Morrissey created a post,
Talk AI Summarization issue
AnsweredI am observing on my talk calls that the AI summarization works well. However, on call transfer the summarization does not. I am happy to take this offline and share ticket IDs with support, let me...
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Sean Morrissey commented,
I was trying to do a bulk update to 5 tickets this morning and I tried to use the "expand" AI feature in the pop-up window for the bulk edit. It did not work. I can replicate the issue, perhaps the...
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Sean Morrissey commented,
Trying to get an update on Generative AI or voice. I have generative AI, but do not see voice features yet. I clicked on the link https://support.zendesk.com/hc/en-us/articles/6170157307162 and I r...
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Sean Morrissey commented,
Assuming it's planned, but I haven't seen any articles on this yet. Are there plans to add Enhanced AI (enhanced writing)to side conversations?
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Sean Morrissey commented,
As a followup, I have been playing with this issue today and I appear to have a work-around. I tag all emails which come from the google group. So my trigger is as follows: Meet ALL Conditions 1. l...
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Sean Morrissey commented,
Sorry Ferhat Surucu and Rafael Vannucci I am just seeing these updates. I am still having issues and I reviewed your description and screenshot, so I will make a few mods to see what happens. I tru...
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Sean Morrissey commented,
I ran into this issue as well. It's a cool feature at times. You can move your cursor over the slide bar and adjust the width. This will help you solve your issue.
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Sean Morrissey commented,
Brett Bowser my account manager, reached out, thank you for the assist.
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Sean Morrissey commented,
Hello, I am using an advanced AI tool that has the macro suggestions feature enabled. Last week, I received suggestions and successfully used the tool to create several new macros. However, today w...