Sean Morrissey

1. Community
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I provide feedback for the New Mobile App agent experience EAP?

The new eap seems to show html code for emails with html.... Does not behave this way in old interface. Feel free to call me for tkt examples

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• Sean Morrissey
• Created April 16, 2022 05:12
• 0 votes

1. Community
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I provide feedback for the New Mobile App agent experience EAP?

I cannot open pdf files with the new agent experience enabled. If I toggle the new eap off the pdf opens just fine

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• Sean Morrissey
• Created April 16, 2022 05:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

Agreed...We need to see Zendesk step up and add this feature.

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• Sean Morrissey
• Created January 14, 2018 16:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Follow up on this thread, 3 yrs of this feature being requested and no updates from the product support manager. I spoke with tech support and they agreed that this feature is requested all the tim...

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• Sean Morrissey
• Created November 20, 2017 04:40
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Jake, I agree automation would and will create false positives. What if HTML and/or text satisfaction buttons/links could be added to a solved trigger thus directing the user to rate the ticket, r...

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• Sean Morrissey
• Created August 12, 2014 02:47
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. A better email template for Zendesk

Ben: Thank you. I really enjoyed this tip and I am using your suggested template. 

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• Sean Morrissey
• Created August 13, 2013 02:48
• 0 votes