Sean Morrissey
-
Total activity79
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes8
-
Subscriptions38
Activity overview
Latest activity by Sean Morrissey-
Sean Morrissey commented,
I had a call with the dev team last week. Appears to be a q1 2024 release for an update.
-
Sean Morrissey created a post,
Talk AI Summarization issue
AnsweredI am observing on my talk calls that the AI summarization works well. However, on call transfer the summarization does not. I am happy to take this offline and share ticket IDs with support, let me...
-
Sean Morrissey commented,
I was trying to do a bulk update to 5 tickets this morning and I tried to use the "expand" AI feature in the pop-up window for the bulk edit. It did not work. I can replicate the issue, perhaps the...
-
Sean Morrissey commented,
Trying to get an update on Generative AI or voice. I have generative AI, but do not see voice features yet. I clicked on the link https://support.zendesk.com/hc/en-us/articles/6170157307162 and I r...
-
Sean Morrissey commented,
Assuming it's planned, but I haven't seen any articles on this yet. Are there plans to add Enhanced AI (enhanced writing)to side conversations?
-
Sean Morrissey commented,
As a followup, I have been playing with this issue today and I appear to have a work-around. I tag all emails which come from the google group. So my trigger is as follows: Meet ALL Conditions 1. l...
-
Sean Morrissey commented,
Sorry Ferhat Surucu and Rafael Vannucci I am just seeing these updates. I am still having issues and I reviewed your description and screenshot, so I will make a few mods to see what happens. I tru...
-
Sean Morrissey commented,
I ran into this issue as well. It's a cool feature at times. You can move your cursor over the slide bar and adjust the width. This will help you solve your issue.
-
Sean Morrissey commented,
Brett Bowser my account manager, reached out, thank you for the assist.
-
Sean Morrissey commented,
Hello, I am using an advanced AI tool that has the macro suggestions feature enabled. Last week, I received suggestions and successfully used the tool to create several new macros. However, today w...