Sean Morrissey
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Total activity34
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Last activity
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Activity overview
Latest activity by Sean Morrissey-
Sean Morrissey commented,
For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which ...
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Sean Morrissey commented,
There appears to be a glitch with the introduction of simplified messaging and/or the new SPAM filtering that has broken google groups seamlessly working with zendesk.
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Sean Morrissey commented,
I have noticed since switching to the new html format that I have an issue with emails that flow through google groups. When I have a ticket and send a public reply that goes to a google group, the...
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Sean Morrissey commented,
The new eap seems to show html code for emails with html.... Does not behave this way in old interface. Feel free to call me for tkt examples
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Sean Morrissey commented,
I cannot open pdf files with the new agent experience enabled. If I toggle the new eap off the pdf opens just fine
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Sean Morrissey commented,
Agreed...We need to see Zendesk step up and add this feature.
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Sean Morrissey commented,
Follow up on this thread, 3 yrs of this feature being requested and no updates from the product support manager. I spoke with tech support and they agreed that this feature is requested all the tim...
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Sean Morrissey commented,
@Jake, I agree automation would and will create false positives. What if HTML and/or text satisfaction buttons/links could be added to a solved trigger thus directing the user to rate the ticket, r...
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Sean Morrissey commented,
Ben: Thank you. I really enjoyed this tip and I am using your suggested template.