Alina Wright
Product Manager for Roles and Permissions
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Total activity173
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Last activity
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Member since
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Following0 users
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Followed by8 users
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Activity overview
Latest activity by Alina Wright-
Alina Wright commented,
Hi all, unfortunately we continue to encounter security vulnerabilities that we need to fully iron out before we re-release to ensure security of your accounts with those access to manage team memb...
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Alina Wright commented,
Hey Sydney, thanks for taking the time to write this all up. This is the direction we're generally heading with Brand Based Access, although all the little intricate parts will take time to do. As ...
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Alina Wright created an article,
Announcing more granular permissions for agent access to tickets they request
Announced on Rollout starts Rollout ends November 14, 2023 November 14, 2023 December 12, 2023 Zendesk is excited to announce new, more granular permissions for agents who request tickets t...
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Alina Wright commented,
Hi all, understand you're all very frustrated with this release being rolled back. We realized that the release of this feature enabled those with the permission enabled to manage extra permissions...
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Alina Wright commented,
Hi all, PM here for roles and permissions. While this is not currently slated in our roadmap, we ARE working on a feature that may cover this in the future. So I can't commit to anything yet, but r...
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Alina Wright commented,
Quick update for you all. Brand Based Ticket Access is underway with a hopeful EAP in the early half of 2024. The first release will focus only on ticket partitioning by brand with follow on releas...
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Alina Wright commented,
Hi all, this should be available on most accounts. We're working through one issue that has affected Chat and hope to have a fix in place by tomorrow with full roll out by end of week!
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Alina Wright commented,
Hi all, thank you for your feedback. If you'd like to me removed from this rollout, please email me directly with your domain name. We are working on enhancements to enable you all to turn this fea...
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Alina Wright commented,
Official comment This has been released. Announcement can be found here.
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Alina Wright commented,
Hi all, we had to pause roll out on Friday with plans to resume shortly. I'll update ASAP.