Alina Wright
Product Manager for Roles and Permissions
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Total activity68
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Last activity
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Activity overview
Latest activity by Alina Wright-
Alina Wright commented,
Official comment Hi everyone, thanks for taking the time to engage on this thread. I have good news! We are currently in the process of developing private groups which should solve for "We would like the ability to...
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Alina Wright commented,
Hi all, thanks for your feedback around the separation of brands. We are currently piloting Private Groups which I think should help solve for your use case. Private ticket groups provide more gran...
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Alina Wright commented,
Thanks for jumping in Sydney Neubauer . We will be releasing Private Groups for enterprise plans in the next few months. That won't necessarily address the 'agent as a requester' seeing all the int...
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Alina Wright commented,
Anthony Del Campo - I hear you. We're trying to get it out the door as fast as we can.
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Alina Wright commented,
Hi all, Quick update, we're still working on this and have run into a few technical difficulties. We're looking at a general availability for all enterprise plans in the next few quarters. Thanks f...
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Alina Wright commented,
Official comment Hi both, thanks for taking the time to request this feature granularity. We hear you and we're working on breaking down the permissions found on the roles page into enterprise level options. We'll ...
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Alina Wright commented,
Hey Jacob Bergman - what's the job function of the person who you would like to extend scheduling privileges to? What workarounds are you having to do now to make this work on your end? Thanks so much
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Alina Wright commented,
Official comment Hi all! I just wanted to provide a quick update that the new feature, Private Groups, is currently being tested with a small cohort of customers. There are a few things we need to get done prior to...
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Alina Wright commented,
Sydney Neubauer - this is slowly being rolled out and has not reached your account yet.
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Alina Wright commented,
Stephen Fleming - I'm the product manager responsible for all roles and permissions work and that's exactly what we're focusing on now :) Stay tuned for additional updates coming your way.