Alina Wright
Product Manager for Roles and Permissions
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Total activity39
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Last activity
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Activity overview
Latest activity by Alina Wright-
Alina Wright commented,
Hi all, I wanted to provide a quick update that this is currently in progress. On the surface, this may look like a simple enhancement but there's quite a lot of work for us in enabling this. Keep ...
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Alina Wright created an article,
Introducing new custom role types for administrators
Zendesk has added two new custom role types: administrator and billing administrator. These roles are discoverable in the Custom Roles API, but they can't be modified. When you use the Custom Roles...
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Alina Wright commented,
Thanks for sharing your feedback Larry. What kind of edits should an agent be able to make? Are there workarounds you're currently using to make this work? Would love to understand the impact on yo...
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Alina Wright commented,
Great speaking with you TJ! Hi Meg! I see we have some time scheduled to chat through this on Monday. We can talk through timelines more concretely then but we're looking at some time mid next year...
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Alina Wright commented,
Official comment Hi Riah, No updates for group hierarchy at the moment. Here is a similar thread where I've been updating.
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Alina Wright commented,
Hi Alison, No, there wouldn't be any impact on individual ticket forms. This only pertains to groups as a whole. Can you share more about ticket form view granularity? Why is this an issue for you ...
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Alina Wright commented,
Official comment Hey all, we have something coming down the line that might of interest to you all. We're calling it "Private Groups" and the idea is fairly straightforward. You'll have: 1. Private groups where onl...
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Alina Wright commented,
Hey all, Appreciate you taking the time to share your feedback regarding more granular permissions and breaking down the admin role. This is one of our top priorities on the roles and permissions t...
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Alina Wright commented,
Nathan Purcell - unfortunately I don't have any timeline updates for you regarding breaking out groups and org management on the roles page. We're fully allocated for a few quarters getting some la...
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Alina Wright commented,
Hey all, We're actually building out something that may be helpful to your issue of having to manually add agents to tons of groups. We'll be introducing the concept of public groups - groups that ...