Alina Wright
Product Manager for Roles and Permissions
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Total activity80
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Last activity
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Activity overview
Latest activity by Alina Wright-
Alina Wright commented,
This is the post to watch Nathan Purcellf - we'll update here when we have an announcement.
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Alina Wright commented,
Hi all, unfortunately no timeline updates for you at this time as we're juggling competing priorities around granular permissions. Definitely still something we'd like to tackle soon.
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Alina Wright commented,
Official comment Hi Susana Fernández Guinea - thanks for taking the time to leave us some feedback around granular permissions. This is not currently slated for our roadmap but something we'd like to do in the futu...
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Alina Wright commented,
Hampus Nygren Question: Could we have a separate permission added for the suspended tickets? Answer: Eventually, yes! We're working on some other big ticket items like separating out ticket delete ...
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Alina Wright commented,
Dan Cooper Question: Will this be considered as an option for custom agent roles instead of being admin only? I feel like there are a lot of permissions that should actually be the responsibility...
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Alina Wright commented,
Dane K Comment: Still wish you would break all those permissions out a bit more granularly. None View (Read only) View, Add, Edit (Manage) View, Add, Edit, Delete (Full Admin) As example for Au...
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Alina Wright commented,
Hampus Nygren Question: Is it possible to limit access for people to set a group as private ? Answer: Not at this time, but this is valuable feedback. Moe Scenario: IF [✔️] Tickets within their g...
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Alina Wright commented,
Jason Adam Littrell - it's a limitation, "requested by end users in their organizations" ticket access is different from "within groups and private groups" ticket access. The organization ends up u...
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Alina Wright created an article,
Announcing enhanced custom role permissions for SLAs
Announced on Rollout starts Rollout ends August 24, 2022 August 24, 2022 September 1, 2022 Zendesk is excited to announce an improved experience for business rules permission. Wha...
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Alina Wright commented,
Just to make sure I'm reading this right. You want agents part of Group C to be able to search for old tickets in A&B and report on old tickets in A&B, but not have A&B show up in the assignee drop...