Alina Wright
Product Manager for Roles and Permissions
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Total activity108
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Last activity
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Member since
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Following0 users
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Followed by5 users
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Votes1
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Subscriptions41
Activity overview
Latest activity by Alina Wright-
Alina Wright commented,
Gerald J - Hey there, nested groups are not currently something that is prioritized for 2023. We are working on better supporting multiple department / business unit use cases however, so I'm hopin...
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Alina Wright commented,
Anastasia Kachanova - thanks so much for this feedback, it's definitely something we're considering revising. Can you share more about the type of role in your organization that you'd like to keep ...
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Alina Wright commented,
Matthew Sammut :These should 100% be split into two settings, why are they joined? any plans to split them?Alina: It's certainly something we can explore. The reason they are joined today is becau...
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Alina Wright commented,
Jacob Bergman thanks for the feedback. Typically at your company, who would be setting schedules? What is their primary function?
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Alina Wright commented,
Official comment Hi everyone, this functionality has been launched and announced here.Now admins can specify whether agents can only redact ticket content, only delete tickets and mark them as spam, or both.
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Alina Wright commented,
Reshma Patel: How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles? Answer: Head to ADMIN CENTER > PEOPLE > ROLES. Select a role...
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Alina Wright commented,
CJ Johnson: Are there any plans to de-couple deleting tickets and marking them as Spam? Answer: Not at this time, marking a ticket as 'spam' is a destructive action like delete. Can you share mor...
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Alina Wright commented,
Official comment Private Ticket Groups has been launched to GA as of July 2022. Providing a list of relevant documentation. About private ticket groups and how they work Creating private ticket groups Creati...
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Alina Wright created an article,
Announcing enhanced custom role permissions for ticket deletion and redaction
Announced on Rollout starts Rollout ends January 9, 2023 January 9, 2023 January 13, 2023 Zendesk is excited to announce an improved experience for agents in custom roles with permiss...
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Alina Wright commented,
Bibi Ru AubeeluckQuestion: Is there a way to prevent a certain assignee/ assignee groups from assigning to a private group. Answer: Not at this time. I have logged it as feedback for future product...