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David C

Joined Feb 08, 2023

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Last activity Aug 30, 2023

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Latest activity by David C

David C created a post,

Post Feedback - Ticketing system (Support)

I auto-assign tickets to the responding agent. I only want this to run on the first response. All other times, I want the agent to select "Take It"

I updated the trigger with the below.

Ticket > Agent Replies Less Than 2

Not working how I expected. If I assign an open ticket to a different agent, it will save it as my ticket. 

Posted Aug 30, 2023 · David C

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David C commented,

CommentGetting started with Zendesk AI

So when they announced this is available to all Suite customers, they meant to pay for it. Knowing Zendesk, it's probably cheaper to build an app that connects with OpenAI API on my own. Zendesk is once again an expensive annoying app. 

View comment · Posted May 12, 2023 · David C

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David C commented,

CommentTicket customization

Is this the TL:DR version?

Create a new form, create and add all the fields you need. Once all fields are in, create the conditions.  

View comment · Posted Mar 07, 2023 · David C

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