Plo Mangsat
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Total activity10
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Last activity
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Activity overview
Latest activity by Plo Mangsat-
Plo Mangsat commented,
Hi Marci, Article votes won't affect the functionality of your AB's article recommendation. Whenever a user upvotes or downvote an article, the article gets a vote for that interaction. I tested th...
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Plo Mangsat commented,
Hi Marci, Thank you for leaving a comment here. Currently, there's no way of deleting these votes. However, this is still possible, but by using Votes API. First, you would have to find the ID of t...
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Plo Mangsat commented,
Hi Eddy, Thank you for posting this. You should utilize or integrate Zendesk thru an app using our Support SDK. I understand that you were able to make it work on an iOS device, but it is better f...
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Plo Mangsat commented,
Hi Daniel, Thank you for posting a comment here. You can only create up to 2,000 values in the custom drop-down menu. To do this you need to create a CSV (comma-separated values) file that contains...
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Plo Mangsat commented,
Hi Ariana, Thank you for posting a comment here. You can only add your widget to multiple brands, but not two widgets on a single website. You can check Adding Web Widget (Classic) to multiple bran...
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Plo Mangsat commented,
Hi Maring, Thank you for posting a comment here. If you use triggers to automatically route chats to specific departments that has no online agents, chats will stil be routed to that department. Th...
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Plo Mangsat commented,
Hi Sarah, Thank you for reaching us at Zendesk. This feature to show your company name on the outbound calls is only available for USA numbers. If you have a USA number, you can contact your carrie...
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Plo Mangsat commented,
Thank you for reaching out. I understand that you want to show in your reports the longest wait time of an end-user at any given time. You can try the following recipe. (The modification starts in...