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Oscar Espinoza

Joined Oct 13, 2022

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Last activity Nov 17, 2023

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ACTIVITY OVERVIEW

Latest activity by Oscar Espinoza

Oscar Espinoza commented,

Community comment Feedback - Ticketing system (Support)

Editing tags is all we need here. Looking forward to signing up for the Beta.

 

View comment · Posted Nov 17, 2023 · Oscar Espinoza

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Oscar Espinoza commented,

CommentViews, ticket status, and ticket fields

When a customer comments on an issue, it defaults back to Open. Is there any way to default to my new "In Progress" custom status? Internally, there is a distinction between the two and they have different triggers associated with them. I have to manually switch to In Progress every time a customer comments which is not ideal.

View comment · Posted Dec 02, 2022 · Oscar Espinoza

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