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Zendesk Support app for mobile

Documentation for agents using the Zendesk Support for mobile app.

About the Zendesk Support mobile app

What's my plan? Support Any plan The Zendesk Support mobile app is an app for agents and team leads to...

Edited Mar 26, 2025

44 votes  ·  23 comments

44

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Installing and configuring the Zendesk Support mobile app

What's my plan? Support Any plan The Zendesk Support mobile app is available for download from both th...

Edited Mar 26, 2025

1 vote  ·  3 comments

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Using CCs, followers, and @mentions on your mobile device

In this article, we’ll discuss how to use CCs, followers, and @mentions in the Zendesk Support mobile ...

Edited Oct 24, 2023

86 votes  ·  4 comments

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Working with tickets in the Support mobile app

What's my plan? Suite Any plan Support Any plan You can access your tickets in the Zendesk S...

Edited Mar 19, 2025

16 votes  ·  8 comments

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Searching data on your mobile devices

What's my plan? Support Any plan You can search for Zendesk Support data (tickets, users and organizat...

Edited Mar 26, 2025

10 votes  ·  4 comments

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Working with views in the Support mobile app

What's my plan? Support Any plan You can access up to 12 global and eight personal views from the Zend...

Edited Mar 26, 2025

15 votes  ·  0 comments

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Using notifications in the Zendesk Support mobile app

What's my plan? Support Any plan You can configure your notification preferences for the Zendesk Suppo...

Edited Mar 26, 2025

14 votes  ·  11 comments

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