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Deiaa Eid

Incorporación 09 mar 2023

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Última actividad 03 abr 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Deiaa Eid

Deiaa Eid hizo un comentario,

ComentarioBuilding reports

Hi, I can not find the calculation menu in this beta report builder

Ver comentario · Publicado 08 dic 2023 · Deiaa Eid

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Deiaa Eid hizo un comentario,

ComentarioUsing legacy AI agent functionality

We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?

Ver comentario · Editado 12 dic 2023 · Deiaa Eid

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Deiaa Eid hizo un comentario,

ComentarioUsing legacy AI agent functionality

would you please fix this ?

Ver comentario · Publicado 15 nov 2023 · Deiaa Eid

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ComentarioExplore recipes

Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem. 

Ver comentario · Editado 02 oct 2023 · Deiaa Eid

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Comentario de la comunidad Feedback - Ticketing system (Support)

+1

 

Ver comentario · Publicado 23 mar 2023 · Deiaa Eid

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ComentarioTicket automation and collaboration

Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?

Ver comentario · Editado 15 mar 2023 · Deiaa Eid

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