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Deiaa Eid
Incorporación 09 mar 2023
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Última actividad 03 abr 2024
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Última actividad de Deiaa Eid
Deiaa Eid hizo un comentario,
Hi, I can not find the calculation menu in this beta report builder
Ver comentario · Publicado 08 dic 2023 · Deiaa Eid
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We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?
Ver comentario · Editado 12 dic 2023 · Deiaa Eid
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Deiaa Eid hizo un comentario,
would you please fix this ?
Ver comentario · Publicado 15 nov 2023 · Deiaa Eid
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Deiaa Eid hizo un comentario,
Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem.
Ver comentario · Editado 02 oct 2023 · Deiaa Eid
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Deiaa Eid hizo un comentario,
+1
Ver comentario · Publicado 23 mar 2023 · Deiaa Eid
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Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?
Ver comentario · Editado 15 mar 2023 · Deiaa Eid
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