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Elyia Leonard's Avatar

Elyia Leonard

Data ingresso 26 lug 2023

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Ultima attività 17 gen 2024

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Elyia Leonard ha commentato,

CommentoTeam members and groups

Requesting enhancement that this be controlled by role. We'd like to restrict certain agents (by group or role) from making this change without restricting on our entire account. 

Visualizza commento · Data ultimo post: 11 ott 2023 · Elyia Leonard

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Elyia Leonard ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Would also be helpful to limit form visibility by group. 

Visualizza commento · Data ultimo post: 31 lug 2023 · Elyia Leonard

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Elyia Leonard ha commentato,

CommentoAdditional ticket channels

Any progress on Admins being able to update or set the agent status? We'd also like to control the status based on an agents schedule so tickets aren't assigned to an agent at the end of the day before they are about to be out of office for two days. 

Visualizza commento · Data ultimo post: 26 lug 2023 · Elyia Leonard

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