Pesquisas recentes


Sem pesquisas recentes

Exportação de dados de ticket, usuário ou organização de sua conta



Editado 03 de out. de 2024


7

2

2 comentários

Does the complete XML extraction include the ticket's dialogue information, such as internal and external responses? 

0


image avatar

Christine

Zendesk Engineering

Hi Roger,
 
Full XML export will include:
  • Accounts - all the settings for your account
  • Groups - detailed information about your groups
  • Organizations - detailed information about your organizations
  • Tickets - all the details (including comments) for all your tickets
  • Users - a list of all your users (end users, agents, and admins)
 
Comments include both public comments (external) and internal notes.
 
Please note that this export option is not available if your account has more than 200,000 tickets. In that case, use the Full JSON export option.

0


Por favor, entre para comentar.