Pesquisas recentes


Sem pesquisas recentes

Lauren Giblin's Avatar

Lauren Giblin

Entrou em 07 de fev. de 2022

·

Última atividade em 20 de dez. de 2024

Seguindo

0

Seguidores

0

Atividade total

61

Votos

26

Assinaturas

29

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Lauren Giblin

Lauren Giblin comentou,

ComentárioSetting up and using Text

If I'm porting am existing registered number, do I have to also register with Zendesk?

Exibir comentário · Editado 03 de dez. de 2024 · Lauren Giblin

0

Seguidores

0

Votos

0

Comentários


Lauren Giblin comentou,

ComentárioRouting

I use a combination of Language and Product based skills, however I need to Language based skills to supersede the Product skills. So if I have an English speaking agent they should not be assigned any ticket with any other language. Is the only way to do this is to have any language trigger remove the Product skill or is there something else I can do to keep the additional Product Skill as well?

Exibir comentário · Publicado 05 de jan. de 2024 · Lauren Giblin

0

Seguidores

1

Votos

0

Comentários


Lauren Giblin comentou,

Comentário na comunidade Feedback - Voice (Talk)

This would be extremely useful and I agree that not having this feature creates confusion. 

Exibir comentário · Publicado 05 de mai. de 2023 · Lauren Giblin

0

Seguidores

0

Votos

0

Comentários


Lauren Giblin comentou,

Comentário na comunidade Feedback - Help Center (Guide)

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics. Obviously agents have to use the Macro for this to work or the data will not be correct. 

Exibir comentário · Publicado 28 de mar. de 2023 · Lauren Giblin

0

Seguidores

0

Votos

0

Comentários


Lauren Giblin comentou,

ComentárioSalesforce integration

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't pulling over. 

Exibir comentário · Publicado 01 de fev. de 2023 · Lauren Giblin

0

Seguidores

0

Votos

0

Comentários


Lauren Giblin comentou,

ComentárioAdditional ticket channels

Is there a place for Admins or Managers to see who's online or agents current statuses?

Exibir comentário · Publicado 13 de dez. de 2022 · Lauren Giblin

0

Seguidores

1

Votos

0

Comentários