Applying macros in the create ticket POST request?

1900336747184 The ticket attachment flow via API is described in this Developer documentation page:

• Adding ticket attachments with the API

1264158211509 and 4453309851418 

We are trying to insert an attachment via trigger + webhook, which is not possible, but it is possible in the macros. We are trying to apply the macro via trigger+webhook as mentioned above, but we noticed that the attachments have a token + exiption which can only be used once per ticket.

How can we apply this type of macros via API?

 

{
    "result": {
        "ticket": {
            "fields": null,
            "collaborator_ids": [],
            "follower_ids": [],
            "comment": {
                "body": "<p>Macro Test Attachment </p>",
                "html_body": "<p>Macro Test Attachment</p>"
            },
            "upload": {
                "token": "BvGz0Z***************",
                "expires_at": "2024-11-15T14:18:52Z",
                "attachments": [
                    {
                        "url": "https://********.zendesk.com/api/v2/attachments/27735639529751.json",
                        "id": 27735639529751,
                        "file_name": "stepbystep.pdf",
                        "content_url": "https://********.zendesk.com/attachments/token/********************",
                        "mapped_content_url": "https://*******.zendesk.com/attachments/token/**************",
                        "content_type": "application/pdf",
                        "size": 375865,
                        "width": null,
                        "height": null,
                        "inline": false,
                        "deleted": false,

                        "thumbnails": []
                    }
                ]
            }
        }
    }
}

Rafael Santos thank you dear im doing in same way now but its still not adding marco.

1903938244984

Your ticket elements should be inside the ticket object, not the comment.
Something like the following:

{
  "ticket": {
    "subject": "Request: This is test",
    "comment": {
      "body": "This is test"
    },
    "ticket_form_id": 123456,
    "macro_id": 760000,
    "status": "open",
    "custom_fields": [
      { "id": 123456, "value": "foobar" },
      { "id": 654321, "value": "foobiz" },
      { "id": 986765, "value": 3.14159 }
    ]
  }
}

My personal preference for comments follows 1263082103969's suggestion, as html_body allows prettier customization.

i have added marco (body) in my ticket it has created like this. 4453309851418 im also adding marco id in ticket but its not including this. can you help me how can i include marcos in my ticket thanks.

@Mohammad Aarij @Tipene Hughes

POSTMAN 

ADMIN AREA OF ZENDESK

Additionally, we can include the Macro's ID in the ticket's macro_id field, so that it shows on the ticket audits.

Thank you for the quick and helpful response!