Brett Bowser

1. Guide
2. ...
3. Working with Answer Bot
4. Quickstart guide: Answer Bot

Hey Joana, Thanks for bringing this to our attention! I'll loop in our documentation team so they can get this information updated for you.  I'd recommend taking a look at this article in the meant...

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• Brett Bowser
• Erstellt 22. November 2021 17:33
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Zendesk Chat triggers resources

Hey Federico, Thanks for bringing this to our attention! I'll loop in our documentation team so they can review this article and update the troubleshooting links. Cheers!

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• Brett Bowser
• Erstellt 22. November 2021 16:52
• 1 Stimme

1. Policies and programs
2. Zendesk programs and services
3. Welcome to the Zendesk Help Center (support.zendesk.com)

Hey Larry,It looks like one of our agents responded to you in your Chat session but they never heard back from you. Can you share what sort of issues you're experiencing on your account so we can h...

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• Brett Bowser
• Erstellt 22. November 2021 16:05
• 0 Stimmen

1. Community
2. Troubleshooting and Q&A
3. I cannot create ticket to the zendesk support even though we have Pro subcription with them

Hey Alexey,Appreciate you bringing this to our attention and apologies for any inconvenience this has caused. We've implemented a new process for users contacting our Customer Care team and we're s...

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• Brett Bowser
• Erstellt 19. November 2021 16:23
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Tip: Dynamic Agent Signatures with Zignatures App

Hey Charlie, It may be worth reaching out to the Zignatures team to see if they can assist with this. You can find their contact information on this page: https://www.zendesk.com/apps/support/13028...

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• Brett Bowser
• Erstellt 18. November 2021 16:30
• 0 Stimmen

1. Talk
2. ...
3. Managing Text
4. Why do my SMS messages fail to send?

Hey Trevor,  Sorry to hear you're experiencing issues with SMS messages failing to send. It may be better to reach out to our Customer Care team via Messaging so we can troubleshoot this there. Mos...

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• Brett Bowser
• Erstellt 18. November 2021 16:16
• 0 Stimmen

1. Community
2. Troubleshooting and Q&A
3. I cannot create ticket to the zendesk support even though we have Pro subcription with them

Hey Alexey, Sorry to hear you're experiencing issues contacting our Customer Care team. What sort of issues are you running into when attempting to contact us? The expected behavior is that when ac...

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• Brett Bowser
• Erstellt 18. November 2021 16:02
• 0 Stimmen

1. Gather
2. ...
3. Managing community posts
4. Managing community posts

Hey Berteli, Welcome to the Zendesk Community!  As it turns out, there's no way to move just the comment of a post at this time. You can only relocate the post to a different topic.  As for merging...

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• Brett Bowser
• Erstellt 17. November 2021 14:51
• 1 Stimme

1. Community
2. Troubleshooting and Q&A
3. "Some Talk Features aren't available right now. You can still make and receive calls"

Hey Andrew, There are no plans to have this error removed currently as it notifies agents when they are experiencing network issues when accessing the Talk product. If you notice that this error ke...

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• Brett Bowser
• Erstellt 17. November 2021 14:34
• 0 Stimmen

1. Community
2. Troubleshooting and Q&A
3. Unable to access live or email zendesk support

Hey Mario, I'm going to create a ticket on your behalf so our Customer Care team can get this taken care of for you. You'll receive an email shortly stating your ticket has been created. Feel free ...

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• Brett Bowser
• Erstellt 15. November 2021 16:15
• 0 Stimmen