Brett Bowser
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Brett Bowser hat einen Kommentar hinterlassen
Thanks for the heads up Patrick!I'll share this with our documentation team so they can get this article updated. Cheers!
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Brett Bowser hat einen Kommentar hinterlassen
Hey Roman,I believe the character limit should be somewhere around 65,535. If you need more than that, you'd most likely need to add multiple comment text conditions under Meets any of the followi...
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Brett Bowser hat einen Kommentar hinterlassen
Hey Eman, If you go to your Guide theme and edit the code on your style.css you can alter the following code block: /* Sidebar navigation that collapses on mobile */.collapsible-sidebar { flex: 1;...
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Brett Bowser hat einen Kommentar hinterlassen
Hey Aish, You could either user the API to bulk update your organizations with the tag you'd like, or you can upload a CSV file to update your organizations. More information can be found here: Bul...
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Brett Bowser hat einen Kommentar hinterlassen
Hey CJ and Thomas, It looks like this is a new feature that was mentioned in this article towards the bottom: What's New quarterly roundup: May 2022 Our Team is slowly releasing a new feature that...
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Brett Bowser hat einen Kommentar hinterlassen
Hey Jonathan, I think to accomplish what you're looking for, you'd first need to create a trigger that applies a tag to any ticket that you've created. The conditions could be the following: Meets ...
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Brett Bowser hat einen Kommentar hinterlassen
Hey Ing,It looks like this isn't possible at this time. Deleting an organization will only affect the organization and not the users that are tied to that org. It may be worth taking a look at our...
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Brett Bowser hat einen Kommentar hinterlassen
Hey Chris,It looks like this isn't available in Messaging at this time. According to this feedback post, Adding Talk to messaging, this is something that our product managers are digging into so st...
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Brett Bowser hat einen Kommentar hinterlassen
Hey Rebecca, Since your Sandbox is considered its own separate account, you'd still need to activate Guide there before anyone can have access to it. So if you're the Sandbox account owner you'd ne...
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Brett Bowser hat einen Kommentar hinterlassen
Hey Mateusz, Just to confirm, is this comment supposed to be visible to the customer or only to agents on the account? If you're just trying to prevent an email notification from going out to the c...