Managing 2-factor authentication Follow



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    DJ Jimenez

    The link to "Using the API when 2-factor authentication is enabled" no longer works. It goes to a 404. Is it in another article?

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    Charles Nadeau

    Sorry DJ. Link fixed.


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    Jonathan Gadd (Edited )

    Thanks for this article

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    Aleksander Moldrup Nielsen


    Is it possible to require 2-factor authentication everytime by disabling the "Remember me/Dont ask the next 30 days" option?

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    Jessie - Community Manager

    Welcome to the Community, Aleksander!

    I'm not sure about this, so I'm going to see if I can find someone who can answer your question. Stand by!

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    Stephen Fusco

    Hello Aleksander, 

    By default, you only have to enter a passcode once every 30 days. Your agents can elect to use 2 factor authentication every time when using the same computer though. 

    To enter a passcode every time you sign in, uncheck the Don't ask again on this computer for 30 days option on the dialog box that prompts you for a passcode. This will require 2-factor authentication every time. This setting is up to the individual user to decide and there are no global controls for this. 

    You will always be required to use two factor authentication when using a new device though. 

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    I had changed my handset and I also have lost the 2 factor authnetication details. 
    As a result I cannot login to my account. Please help.


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    Nicole - Community Manager

    Hi Varsha - 

    That sounds like it's going to need some troubleshooting that requires account details, so I'm going to create a support ticket for you. Look for an email from me shortly. 

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    Hemlata Mansukhani


    Password-based authentication to the Zendesk API will be disabled when two-factor authentication is required. - Is there a work around on this? I integrated Shippit t my Zendesk account and I stopped receiving emails after enabling 2FA.

    Thank you


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    Jessie - Community Manager

    Hi Hemlata!

    I'm going to see if I can find someone to help you with this, since I don't know the answer. Stand by!

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    Adam L.

    Hi Hemlata,

    You should still be able to use OAuth or an API key for this, more details can be found here:



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