Understanding your Zendesk session time

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  • Nathan Miller

    The Session expiration values listed in the Admin Center tend toward the extremes, starting with 5 minutes, then increasing by 5-minute increments up to 30 minutes, where it then jumps to 8 hours, and then finally 2 weeks.

    Is it possible to either get some additional values between 30 minutes and 8 hours (1 hour, 2 hours, 4 hours), or make this more openly configurable?

  • Devan - Community Manager
    Zendesk Community Team

    Hello Nathan Miller,

    As the product stands, there is no way to accomplish this at this time. I would recommend reaching out to our product feedback forum so our developers can consider it for future updates. 

    Best regards. 

  • Raza

    How can I extend the session expiration for customers to 2 weeks? The control on /admin/security/advanced#authentication only gives option to change it for staff login.

  • Russell Chee
    Zendesk Customer Advocate

    Hey Raza,

    Thanks for reaching out to us with your question. At this current time, there is no native way to enable a 2 week extended session for your end-users. This will need to be a feature request and I would recommend reaching out to our forums here on it. Let us know if you need anything else :)


  • Gravity CX (APAC Reseller)

    Hi All

    Just wondering does anyone know what the Zendesk session time is for end users? (eg: when they login to the Help Centre / customer portal) how long before their session expires?

  • Audrey Ann Cipriano

    Hey Chad! End-users' session expires after 8 hours of inactivity :)

  • Shlomo

    Hi Zendesk,

    My agents and I would like to stay connected all the time.
    How can we deactivate the session time?


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