Question
How do I generate a list of or a report of the last login date of users in my Zendesk Support account?
Answer
There are several options you can use to generate a list of users' last login dates.
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API: Use the Zendesk API Users endpoint.
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JSON export
- In Admin Center navigate to Account > Tools > Reports and select User under Full JSON export. This report is automatically emailed to your agent email.
- In the JSON user export file, the object last_login_at is listed with the user data. For more information, see the article: Exporting data to a JSON, CSV, or XML file.
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Explore report: Create a report using any of the Time since user login metrics. For more information, see the article: Metrics and attributes for Zendesk Support.
- Customer lists: See the article: Creating and using customer lists. Make sure to modify the list to include the Last sign-in column or any other attributes.
5 comments
Christine Diego
You can set the filter and add a bookmark on the report. Bookmarks make it easy for multiple people to use the same dashboard with different filter settings. You can check this article for details Creating a dashboard bookmark.
0
Becky cheng
Hi Zendesk team,
Request: I need to receive weekly report automatically.
Action: I set up a dashboard with classic version and I have scheduled it every day for testing. But the report I got could not meet my request. Because the report could not calculate the period from last Monday to last Sunday, but calculates the whole period(several years) to me. Even if i select the right period before setting schedule.
Questions: How can I solve this issue? Can report calculate the period automaticlly?
Thanks.
Becky
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Ronja Sindek
Thank you, I have found the metric. But unfortunately I was not able to make a query from it that shows me this list smartly.
Also with the JSON export we didn't get the desired result to get an overview how many users have a login. Even if this was not the explanation for this use case, we hoped to find out just that. Or is there another solution for this?
0
Dave Dyson
0
Ronja Sindek
Could you explain the third variant in more detail?
In which dataset are the "Time since user login metrics" ?
1
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