Generating a new API token Follow

API tokens can be used to as part of 2-factor authentication for integrations. You can view, add, delete, and manage API tokens in the Zendesk Admin interface.

In order to generate an API token, you must be an administrator, and Token Access must be enabled.

To generate an API token

  1. Click the Admin icon () in the sidebar, then select Channels > API.
  2. Click the Settings tab, and make sure Token Access is enabled.
  3. Click Add new token.
  4. Enter a name for the token, and click Create. The token is generated, and displayed for you in a pop-up window:

  5. Copy the token (in red), and paste it somewhere secure. Once you close this window, the full token will never be displayed again.
  6. Click OK, I've copied my token to return to the API page. A truncated version of the token is displayed:

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  • 0

    The Token Access slider is set to 'enabled'. I cannot for the life of me find the 'Add new token' button/URL. I am an administrator. Help! 


  • 0

    Understandable, it is a very discreet looking plus sign below the slider(s).

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