Text usage pricing (Talk Basic and Advanced) Follow

basic advanced plans
Support your customers via SMS with Text, a new feature of Zendesk Talk (available on Talk Basic and Advanced plans. Learn more here). Respond to inbound texts, automate alerts, or send proactive messages. Texts automatically create tickets right in Support, so teams can apply all the advantages of automated workflows, centralized reporting and full customer history to text support.

Text usage pricing includes phone numbers and per message fees.

Phone numbers

We currently offer the following phone numbers for Text (with more coming soon):

 

Country Price per number per month Restrictions
US Local $1 / £1 / €1  
US Toll Free $2 / £1.50 / €2  
Canada Local $1 / £1 / €1  
Canada Toll Free $2 / £1.50 / €2  
UK Local $1 / £1 / €1 Domestic SMS only
UK Mobile $1 / £1 / €1  
Austria Mobile $6 / £4 / €5  
Israel Mobile $10 / £6.50 / €8  
Lithuania Mobile $3 / £2 / €2.5  
Australia Mobile $6 / £4 / €5  
Belgium Mobile $1 / £1 / €1  
Switzerland Mobile $8 / £5.50 / €6.50  
Chile Mobile $10 / £6.50 / €8 Domestic SMS only
Czech Republic Mobile $25 / £16 / €20 Domestic SMS only
Estonia Mobile $3 / £2 / €2.5  
Finland Mobile $1 / £1 / €1  
France Mobile $3 / £2 / €2.5 Domestic SMS only
Germany Mobile $5 / £3.5 / €4  
Hong Kong Mobile $20 / £13 / €16 Domestic SMS only
Hungary Mobile $25 / £16 / €20  
Indonesia Mobile $2 / £2 / €2  
Ireland Mobile $6 / £4 / €5  
Netherlands Mobile $5 / £3.5 / €4  
Norway Mobile $15 / £10 / €12  
Poland Mobile $1 / £1 / €1  
Puerto Rico Local $3 / £2 / €2.5  
Spain Mobile $4 / £2.5 / €3  Domestic SMS only
Sweden Mobile $8 / £5.50 / €6.50  


Inbound

Inbound per text

US$ 0.0094

Inbound per MMS*

US$ 0.0125

* MMS is currently supported on local US numbers only.

Outbound

The price for outbound messages depends on where the message is being sent. Some examples of pricing, based on where we are supporting Text initially, are shown below.

Outbound per Text Charge
US US$ 0.0094
Canada US$ 0.0094
United Kingdom US$ 0.05
Puerto Rico US$ 0.0688
Austria US$ 0.1165
Australia US$ 0.07125 - 0.075 **
Belgium US$ 0.125
Switzerland US$ 0.08625
Chile US$ 0.0725
Czech Republic US$ 0.06125
Estonia US$ 0.105 - 0.113 **
Finland US$ 0.1025
France US$0.095
Germany US$0.106
Hong Kong US$ 0.05 - 0.79
Hungary US$ 0.0875 - 0.113 **
Indonesia US$ 0.036
Ireland US$ 0.0875
Israel US$ 0.02875
Lithuania US$ 0.01625 - 0.051 **
Netherlands US$ 0.115 - 0.127 **
Norway US$ 0.0738 - 0.077 **
Poland US$ 0.05125
Spain US$ 0.104
Sweden US$ 0.06875 - 0.119 **

 

**Outbound pricing in a country may be variable depending on the destination carrier.

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