Text usage pricing (Talk Team, Professional, and Enterprise) Follow



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    Jesse Archer

    Any plans to launch this service in New Zealand?

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    Mark Lawrence

    Jesse. Did you get a reply to your query about Zendesk Talk/txt availability in New Zealand. I am interested in it too.

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    Jenny Gillett

    Hi Jesse and Mark, 

    Unfortunately we still do not have an ETA on when we will be supporting New Zealand for Text. We do have support for Local and Toll Free New Zealand numbers in our Talk Product if that is any help to you. As soon as I get an update on Text I will pass it on. 



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    Mark Lawrence

    Hi Jenny,

    Are you able to give an likely estimate of when TXTing will be available in New Zealand - without we would probably need to look at another solution for TALK/TXT?

    Also, can you point me in the direction of pricing for Zendesk TALK in New Zealand please?



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    Eugene Tarasula

    So it "eats away" from the basic Price per number per month one charge at the time, right?

    What happens when there is nothing left? 

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    Jessie - Community Manager

    Welcome to the Community, Eugene!

    These are actually two separate charges. The Price per number per month  is the subscription fee for each of your numbers, and you pay that along with your Zendesk subscription. Price per message is what you're charged for each inbound and outbound message, and you're charged for your usage after the fact. 

    Hopefully that clears things up! Let us know if you have any other questions.

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    Stephen D

    We're deeply interested in adding Text to our plan. But I see the service is still not available in New Zealand.

    Is there any plan to add New Zealand to the list?

    And if so when?

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    Jessie - Community Manager

    Hi Stephen!

    I looked into this for you, and what I found out was that Twilio doesn't actually provide New Zealand text numbers at this time, which means that we're not able to provide them. At this point we don't know what Twilio's plan is for that, so unfortunately I can't give you an ETA on it.

    However, we will post an announcement whenever new numbers become available, so we'll be sure to let everyone know if anything changes

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    Seems like there is a demand for this product in New Zealand!

    So i will add my voice to the growing choir.  We operate in the US, Australia and NZ. Unfortunately not supporting NZ means we not using Zendesk for any Text at this point in all locations :(  

    Sorry to nudge again @Jessie :)

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    Hey just jumping onboard to add that I'd also be interested in finding out when the Text function will be available for NZ. 

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