Getting started with email - Part 2: Incoming email requests and notifications

Return to top
Have more questions? Submit a request

3 Comments

  • Thomas Koj

    Hi all,

    Would you please elaborate on this one?

    • The email body includes a hidden reference to the ticket

    Where exactly do we find this?

    We have a vendor that tries to communicate with our Zendesk automatically. Working on e-mail threads is impossible for them and working with the ticket ID in the mail address requires extensive changes on their side.

    Many thanks and all the best

    /Thomas

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Thomas,

    You can get the hidden ticket reference ID by using the ticket.encoded_id placeholder. I would recommend applying a macro that includes that placeholder to a ticket as an internal note so you can access it.

    I hope this helps!

    1
  • Thomas Koj

    Hi Brett,

    Thanks for the reply, I guess this should help.

     

    All the best

    /Thomas

    0

Please sign in to leave a comment.

Powered by Zendesk