Understanding Explore datasets

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3 Comments

  • Greg Smith
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    I've created a query for Call Wait Time. The default brackets are:

    0-5 Sec, 5-15 Sec, 15-30 Sec, 30-60 Sec, 60-300 Sec, >300 Sec, and "Not Recorded". What does the "Not Recorded" bracket mean?

     

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  • Dennis
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    Is the image in the example wrong? Ticket ID is the connection point for the Ticket data table, but a Chat associated with Ticket ID 1203 is shown to be linked to a Ticket with Ticket ID 1202.

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  • Rob Stack
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    Hi Dennis, you were indeed correct and this graphic has now been corrected. Thank you very much for pointing this out!

     

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