Metric and attribute reference

Your Zendesk data is split into different datasets. Each dataset contains metrics and attributes that you can use to build queries and generate reports. You must select a specific dataset before you can query your data with Zendesk Explore.

For help adding a new dataset, see Working with datasets.

For help creating queries, see Creating queries.

Datasets are available for the following products. Choose a product to see the metrics and attributes you can use with each dataset:

• Metrics and attributes for Zendesk Support
• Metrics and attributes for Zendesk Talk
• Metrics and attributes for Zendesk Guide
• Metrics and attributes for Zendesk Chat

Tip: Do you need help finding the metrics and attributes you need to measure your success and make smart business decisions? If so, take a look at our Customer Service Metrics that Matter guide.