Understanding Explore datasets

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  • Greg Smith
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    I've created a query for Call Wait Time. The default brackets are:

    0-5 Sec, 5-15 Sec, 15-30 Sec, 30-60 Sec, 60-300 Sec, >300 Sec, and "Not Recorded". What does the "Not Recorded" bracket mean?


  • Dennis
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    Is the image in the example wrong? Ticket ID is the connection point for the Ticket data table, but a Chat associated with Ticket ID 1203 is shown to be linked to a Ticket with Ticket ID 1202.

  • Rob Stack
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    Hi Dennis, you were indeed correct and this graphic has now been corrected. Thank you very much for pointing this out!


  • Devan
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    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!


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