Setting up Zendesk Chat in the Web Widget

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  • Nate

    how to sign up for my website? is it possible to up mobile reply ?


  • Brett - Community Manager

    Hi Nate,

    This is the technical support community forum for Zendesk Chat. Are you attempting to sign up for any of our Zendesk products? Any additional information you can provide is greatly appreciated.


  • Fiona

    Hi there

    I looked around but can't find the answer to my question - if we're using chat on the web widget, what happens if an end user navigates to another page while they're on the chat? Will they lose the chat? And is it different depending on whether the widget is embedded on the page they navigate to or not?

    Thank you


  • Brett - Community Manager

    Hi Fiona,

    If the end-user navigates to another page that contains the Chat widget then the expected behavior is that the Chat session remains connected. If the user navigates to another page that does not contain the widget but navigates back fairly quickly then the session may also reconnect before being terminated.

    Hope this clears up any confusion :)

  • Van Nguyen

    How would I get 'structured messages' to work/configured in this Chat Web Widget?

  • Brett - Community Manager

    Hey Van,

    It looks like one of our Product Managers was able to reply to your other post here: Using structured messages in Zendesk Chat

    Feel free to reply there if you have any additional questions!

  • Karim Ali

    Hi There, 

    How can we activate the lite version on our Support Team plan? 

    we used to have a trial before however, we are unable to get the lite version.  

  • Devan La Spisa

    Hello Karmi,

    I would recommend reaching out to your account executive to facilitate this transition. They would be able to help facilitate the upgrade and give your pricing details regarding this transition.

  • Shawn Lucas

    The (Chat) concierge settings seem to be overridden by the (Support) widget settings. 

    What's the right combination of settings that allows us to change the button text?

    We're using "Help" from the drop down in the (support) widget settings, but we want to customize to "Let's chat" or something other than the canned selections.


  • Devan La Spisa

    Hello Shawn,

    This is an expected outcome if you are on Chat phase 3 or Chat phase 4. Either way, you will need to use the javascript API to customize this to behave the way you described. I've gone ahead and linked a document that breaks down how to go about making these changes below. 

    Advanced Customization of the Web Widget 

    Best Regards! 


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