Working with tickets in the Support mobile app

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9 Comments

  • Sean Morrissey

    Are there any plans to allow an agent to update an organization or merge tickets in the mobile app?

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  • Nicole S.
    Zendesk Community Team

    Hi Sean - 

    The product team indicated that the ability to merge tickets in the mobile app is currently something you can do. Perhaps check to make sure you have the most current version of the app? 

    As far as updating organizations, there are not currently plans to develop that functionality. 

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  • Nallian Support

    Hi Nicole,

    Can you explain how to do this (merging tickets on a mobile app)? Or provide us a link where this is explained.

    I’m using the latest version on both my iPhone and my iPad, but I can’t find out how to do this.

     

    Thanks in advance !

     

    Best regards,

    Jeff Van Nijlen

    Nallian

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  • Nicole S.
    Zendesk Community Team

    Hi Jeff -

    We've definitely heard from users that it's not super intuitive. I've made sure the product team is aware, and they've got it in their backlog to make more visible.

    The merge tickets function only appears after you click “Edit” top left to bulk edit a view. Give that a go, and let us know if you're still having trouble.

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  • Nallian Support

    Hi Nicole,

    Thanks for the information. I wasn't even aware of that bulk edit view.

    Works fine!

     

    Thx,

    Jeff

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  • Nicole S.
    Zendesk Community Team

    Glad to hear it!

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  • sales

    Hi Nicole - my zendesk app in iOS no longer allows me to play the voice recorders - I have checked and double checked all settings and still it remains disabled.

     

    In the play bar it shows a 00:00 duration (but has 41 seconds shown below) and yet is playable just fine via web access.  Any ideas?

     

     

     

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  • Nicole S.
    Zendesk Community Team

    Apologies for the delayed response. This is a known issue for which a fix is currently in the works. We expect the patch to be rolled out in the next couple of days.

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  • sales

    I have opted to close my account with Zendesk but I do appreciate the feedback.

    0

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