Working with tickets in the Support mobile app

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  • Sean Morrissey
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    Are there any plans to allow an agent to update an organization or merge tickets in the mobile app?

  • Nicole - Community Manager
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    Hi Sean - 

    The product team indicated that the ability to merge tickets in the mobile app is currently something you can do. Perhaps check to make sure you have the most current version of the app? 

    As far as updating organizations, there are not currently plans to develop that functionality. 


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