Installing and using the Assignment Control app

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6 Comments

  • Rhiana Drake
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    So far the app is working great! I was wondering if there was a way to control views even further among certain groups? For example, Group A only needs access to views X and Y, but group B needs access to all views except Z. I don't see a way to further categorize the views that each group can see, only the ability to hide this range of views, from these groups of people. 

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  • Brett - Community Manager
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    Hey Rhiana,

    If you're trying to restrict views to specific groups, you may want to take a look at our Multiple Group Views early access program that just released.

    It sounds like this feature could get you relatively close to what you're looking for.

    Let me know if you have additional questions for me :)

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  • Matt Leventhal
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    I think I must be doing something wrong...

    I have obtained the group IDs I want to hide, from the URL and confirmed via the API:

     

     

    Added those IDs into the Hidden Groups section in the settings (with and without spaces after the commas):

     

    But the groups are still in the Assignee drop-down list:

     

     

    I've tried refreshing the page and logging out / into Zendesk...

    Many thanks for your help!!

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  • Tiffany Green
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    Matt Leventhal In addition to filling in the Hidden groups box, did you also fill in one of the Targeted boxes? The app needs to know what groups, orgs, or users it should be hiding those assignees for.

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  • Matt Leventhal
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    Ah ha - no I hadn't, sorry - I thought those Targetted fields were all optional and that leaving them empty would hide the groups for everyone.

    I have now added some Targetted Groups, of which I am a member of one of them... but I'm still seeing the groups that should be hidden.

    Might that be because I'm an Administrator of Zendesk ??

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  • Tiffany Green
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    Matt Leventhal Yes, if you're an admin, your permissions for that will override the more restrictive permissions of the targeted group. In general, if any group you're a member of has the permission, that will take precedence over a restriction.. 

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