How do I make top articles automatically show when a visitor opens the Web Widget?

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2 Comments

  • Allison S

    can you do this on certain articles only? Kind of like proactive chat where - if the user is on our basic troubleshooting steps article and they click the web widget, we could then suggest articles there? Like, calling issues, notifications? 

    Basically a way to dive in/get more granular with their issue and hopefully point them in the right direction?

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Allison S,

    Good news! Yes, you can do this on certain articles only. What you want to do is add a unique label to the specific article you want to show up. Then you will use the articles steps listed above but follow the directions for using Labels to tell the widget what to show.

    Best regards. 

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