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Is it possible to export only users who have open tickets?



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Ben Van Iten

Zendesk Digital Resources Team

Edited Jul 11, 2024


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I'd like to suggest an additional option: using a third-party tool like Help Desk Migration. You can request a customization to import only open tickets along with the contacts who raised them. This allows you to export the data into a CSV file or directly into another help desk platform of your choice. 

Additionally, you can explore other customizations, such as data deduplication, migrating users as contacts, or fine-tuning tickets based on criteria like date, ID, and more

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