Note: This article applies to accounts using Web Widget (Classic). If you're using the messaging
Web Widget, see Enabling a Web Widget to offer messaging on your website or
help center.
You can offer chat in Web Widget (Classic), but the options are
configured from the Chat dashboard (meaning the Chat product interface) rather than from Admin
Center. This article lists those features and includes links to other articles that explain
how to configure them.Related articles:
Configurable chat features in Web Widget (Classic)
You will configure these features from the Chat dashboard. You must be an administrator to perform these tasks. Once they are configured, and the Chat toggle in Admin Center is turned on, you are ready to add Web Widget (Classic) to your website or help center.
Note: Keep in mind that this list doesn’t cover general Web Widget features such as theme
color, position, and button text. For information about non-chat Web Widget (Classic)
features that are configured from Admin Center, see Configuring components in Web Widget (Classic).
| Feature | Related information |
|---|---|
|
Allow visitors to rate chats |
|
|
Allow visitors and agents to send and receive attachments |
|
|
Allow visitors to request transcripts |
|
|
Customize the avatar, name, and byline of the chat Concierge section |
|
|
Allow visitors to update their profile (includes social login information) |
|
|
Require user authentication |
|
|
Send visitors proactive messages |
|
|
Choose a mobile web experience |
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