Enabling customers to opt out of emails in Sell

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5 Comments

  • Bill Fanning

    I was testing this feature and now would like to take the unsubscribe status from a user.  Is there a way to delete the "unsubscribed" status from a user in Sell?

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  • Bill Fanning

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  • Dane
    Zendesk Engineering
    Hi Bill,
     
    Once you have setup the Opt out/Usubscribed at, you can go to the actual leads/contact list and click the edit icon beside each value to modify or remove it.
     

    Hope this helps!
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  • Bill Fanning

    I added the Unsubscribe link to a Sequence.  That was what I was testing with my email account.  But I am unable to locate the Opt Out field when I look at the Contact list.

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  • Dion
    Zendesk Customer Care
    Hey Bill,

    You can use the "ongoing" and "completed" sequence fields in a smart list to see if someone is no longer part of the sequence. It would also be helpful if you can tag your sequences.

    Regards,

    Dion
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