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Enabling customers to opt out of emails in Sell



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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9 comments

I was testing this feature and now would like to take the unsubscribe status from a user.  Is there a way to delete the "unsubscribed" status from a user in Sell?

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Dane

Zendesk Engineering

Hi Bill,
 
Once you have setup the Opt out/Usubscribed at, you can go to the actual leads/contact list and click the edit icon beside each value to modify or remove it.
 

Hope this helps!

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I added the Unsubscribe link to a Sequence.  That was what I was testing with my email account.  But I am unable to locate the Opt Out field when I look at the Contact list.

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Dion

Zendesk Customer Care

Hey Bill,

You can use the "ongoing" and "completed" sequence fields in a smart list to see if someone is no longer part of the sequence. It would also be helpful if you can tag your sequences.

Regards,

Dion

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How can we identify contacts/leads who used the unsubscribe link in an email sent as part of a sequence?

The processes described above are great for managing contacts/leads who ask us to manually unsubscribe them, but we seem to be stuck without any way to identify or manage workflows for customers who clicked the unsubscribe link in sequenced emails. Do we need to build our own custom integrated unsubscribe system with our own unsubscribe links to include in emails to solve this problem?

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Karen Beltran

Zendesk Customer Care

Hi <name>,
I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!

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Hi, there was a solution for Tomasz question? We are having the same issue, we need to identify those leads who click on the unsubscribe link included in the Sequence. Not having this creates an issue for us to properly maintain the database. 

Any ideas?

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Dane

Zendesk Engineering

Hi Lynk,

There is no functionality yet at the moment to easily filter out contacts/leads who unsubscribe to the email sequence.

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