Troubleshooting: Issues with Zendesk Talk



Edited Sep 13, 2024


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I have attempted to call my personal phone. When I answer my cell phone, the call drops. 

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Hello, when we are attempting to make outbound phone calls we do not hearing the ringing sound in our head sets and the call drops after a few seconds. Anyway to help?

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Hi Rishab,

You may need to check if the number is also associated with another user's profile or if it is a duplicate account. If the number is associated with another profile then remove that number, however, if this is a duplicate account then you may merge it with the correct profile so that they will be identified correctly the next time that they call.

Please see this article for more information: Why are some users not correctly identified when they call in?

Regards,

Dion
 

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the scenario is, one of my customer called with the number 04*******93 and i saved the number with name Blake, but when another student calls i still get the same number as a caller but the person is different. How can i fix it ?

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Thanks Jennifer, sorry those suggestions didn't work -- I don't see a response from you in the ticket, so I don't think he was aware the suggestions didn't work. I've asked him to follow up with you 👍️

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I tried them but they didn't work and then I guess he gave up

 

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Hi Jennifer, I see you chatted with one of our support agents today – were you able to try their suggestions?

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None of these steps worked

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