Getting started with live chat for agents

Return to top


  • William Tang

    Trying to set up payment for invoice INV07694315 but getting the following


  • Dainne Lucena
    Zendesk Customer Care

    Hi William Tang!

    This error is common if the email address you are using to sign in to the account is not registered as an agent or an admin. I would suggest reaching out to the owner of the account, or one of the admins to grant you Admin access with billing permissions so that you can process the payment.


Please sign in to leave a comment.

Powered by Zendesk