Getting started with live chat for agents

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  • William Tang

    Trying to set up payment for invoice INV07694315 but getting the following


  • Dainne Lucena
    Zendesk Customer Care

    Hi William Tang!

    This error is common if the email address you are using to sign in to the account is not registered as an agent or an admin. I would suggest reaching out to the owner of the account, or one of the admins to grant you Admin access with billing permissions so that you can process the payment.

  • Kelechi Brian

    Hello, I am building my application on Flutter, How do integrate Zend into my application


  • Brett Bowser
    Zendesk Community Manager
    Hey Kelichi,

    If you're wanting to offer Chat in your Flutter app then you'll want to look at the following article: Adding the Zendesk Chat widget to your website
    If you're looking to embed chat into your mobile app then you'll need to use our iOS or Android SDK which is mentioned here: Embedding customer service in mobile apps with the Support SDK
    I hope this helps!
  • tushar kalra

    We need to integrate a chatbot with in our website. 

    We want the following functionalities to be included in the chatbot. 

    1) Pass the user information to the chatbot like email and user name. We do not want the user to provide this information again the pre form as the user is already signed in to application. 

    2) use bots to answer basic questions of the customer. 

    3) Transfer to agents. 


    Please let us know what suits best to our need.


    1) Do we need to use messaging or web widget classic 

    2) How do we pass the variable information of email and username to the chatbot. 

  • Bhavya Lamba

    Hello team,

    I am working on Zendesk API link to get the data into the database,

    Zendesk API documentary -

     However, below link is not working and I checked in postman as well(added screenshot for your reference). Can you please guide or provide the updated link.

    Looking forward to your response.

    Bhavya Lamba

  • Dane
    Zendesk Engineering
    Hi Tushar and Bavya,

    It seems that both of your concern have been resolved on the ticket that have been submitted. Thank you for being active on our community.

  • Natalia Numa

    Hi !

    How can I activate chat option in my zendesk help support center? how can i only show the option when an agent is connected? Please help me :)

    thank you

  • Noly Maron Unson
    Zendesk Customer Care

    Hi Natalie,

     As long as all of your agents are logged out or have their status set to invisible in the chat dashboard or Agent Workspace then the option to start a chat will not be available to your customers.

    You can check the article Can I turn off chat when there is no staff here? for more info.

    Hope this helps. 


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