Overview of the Zendesk Support dashboard

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5 Comments

  • Vovwe Muoghereh

    Thanks for the explanation Heather.

    1
  • Michael Brown

    Hi there, 

    There are no dashboards at all in my 'explore' section. How can I get access to this?

    Thanks

    Mickey

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi MIchael,

    What's your Zendesk subdomain?

    0
  • Brandon D.

    When viewing the Efficiency tab (or others) in the default Support Dashboard, are the data points representing total calendar hours or business hours based on a schedule?

    I do have a schedule established, but didn't know if I needed to edit the default queries such as "First Reply Time Median" to ensure it's reflecting my business hours specifically. 

    0
  • Gab Guinto
    Zendesk Customer Care
    Hi Brandon,
     
    The queries under the Efficiency tab of the prebuilt dashboard uses the calendar hour metrics. Yes, you can edit the default queries if you need to use the business hour metrics, but the updates wouldn't reflect on the default dashboard. You can clone the prebuilt Support dashboard and use that moving forward if you need to make modifications, or create a dashboard from scratch. 
    0

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