Question
Do I need to add the https or http protocol when inserting links in articles?
Answer
Links are recommended to be inserted with the https or http protocol. Certain URLs, for example subdomain1.subdomain2.domain.com are saved as a relative path, if the protocol was not added.
Adding the https or http protocol prevents links from being as relative paths, or anchor links in the body of the article.
For more information, see the article: Help Center article editor toolbar reference.
2 comments
MAYCAO021
Minha conta do total pass ficou inativa do nada, isso tam uns 7 dias
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Sam
In short: You need to enter http://, https://, etc. as the protocol when adding links through the Insert/edit Link prompt. WWW. alone will not work.
It appears that the current Help Center behavior for links is this:
This is briefly explained in Inserting and editing links in articles. Those who are unfamiliar with the href property, or are new to working with WYSIWYG editors, may think that links w/o the protocol should just work.
In the above example, using www.aol.com would result in the link being interpreted as
https://{subdomain}.zendesk.com/hc/en-us/articles/www.aol.com. This can easily lead to broken links in the Help Center for those who may not know to add the prefix.
Since non-heading anchors generally need to be added manually, it would seem that http:// or https:// is no longer a recommendation, but a requirement, for links to work as expected.
I've posted a feedback request to provide for a modal/warning/updated language/etc. for this situation.
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