Explore recipe: List of users with open tickets

What's my plan?

Suite

Professional, Enterprise, or Enterprise Plus

Support with

Explore Professional or Enterprise

This recipe will demonstrate how to generate a list of users who have open tickets in your account. 

What you'll need

Skill level: Beginner

Time required: 5 minutes

Data source: Tickets dataset 

Ingredients:

• One default metric
• One default attribute
• One filter

How to create the report in Explore

Use the following steps to create this report in Explore.

1. In Zendesk Explore, click the reports ( ) icon.
2. In the Reports library, click New report.
3. On the Select a dataset page, click Support > Support - Tickets, then click Start report. The report builder opens.
4. In the Metrics panel, click Add.
5. From the list of metrics, choose Tickets > Tickets . 
6. In the Rows panel, click Add.
7. From the list of attributes, choose Requester/user > Requester name, and if you'd like to include their email address, Requester/user > Requester email then click Apply.
8. In the Filters panel, click Add.
9. From the list of filters, choose Tickets > Ticket status, then click Apply.
10. In the Filters panel, click Ticket status, then choose Open to filter for open tickets. 
11. If you have a lot of open tickets in your account, the report may be too large to execute. You can export it as a CSV to download all data, or you can apply a metric filter to narrow your report to show users with a certain number of open tickets. 
12. Click Save.