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Explore recipe: Configuring clickable links to tickets and articles



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Erin O'Callaghan

Zendesk Documentation Team

Edited Mar 05, 2025


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16 comments

Hi Bart, nice to hear from you. Unfortunately, this isn't currently possible though would make a great suggestion for our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913

 

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Rob Stack

Is it possible to create a link to the requester. 

Use case scenario. Because there is no native round robin tool, quite often we have multiple tickets from the same requester. Instead I have a explore recipe that shows me requester by volume of tickets. I would like to click on the requester name - as I do for ticket id - but instead get taken to the requester where multiple tickets appear to be able to manage multiple emails in one go. 

Thanks

Bart

 

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I can definitely echo Adrian's general sentiment here. The migration is mandatory, but there are quiet a few functionalities that don't match Insights experience. We are coming up against issues nearly every day with Explore lately

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Thanks Eugene for answering and clarifying the roadmap for this.

Looking forward for when the clickable links are default for the ID attributes, as it will save us so much time when analyzing reports.

Good day :)

 

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Hi Adrian M. 

Thank you for the feedback. You have a good point. 

We are currently working on enabling clickable links for the ID attributes like Ticket ID by default. These links will work directly in the queries and when drilling into data.  At this stage, these links will not be added to the Excel or PDF exports. 

Default Clickable links feature should be available by the end of March 2021.

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Any news on ETA on this guys? Mandatory migration is in less than one month, but Explore is still incomplete, like for this feature to have clickable links in drill through and exports. More than one year ago you said is on the roadmap but no further updates. 

The workaround you give is just not matching the experience from Insights and our current reporting needs. 

How you set the migration date, you should have set a deadline to achieve the key features in previous platform, which yo are aware of for a very long time now.

Very disappointed :(

 

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