Setting up chat tags

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3 Comments

  • Comply Flow Support

    Can existing tags be edited? We have only found add new or delete.

     

    0
  • Augusto Silva

    Hello,

    I would like to suggest some kind of command within the text box (such as "/" is used to call the shortcuts).

    E. g. You insert text with a "#" (#sales) and it automatically turns to a tag added to what you are writing.

    0
  • Beau P.
    Zendesk Customer Care

    Hello,

    No, it is not possible to rename or edit tags in your account. However you can replace an old tag with a new one but it won't actually rename the original tag. For more information on tags please visit Understanding Tags and Ticket Fields: https://support.zendesk.com/hc/en-us/articles/217073927-Understanding-tags-and-ticket-fields .

    If you choose to replace a tag with a new one, the original tag will still exist until you remove it from your system. Once the original tag has been replaced with a new one, you can bulk remove the original tag from your system through the use of our API. For more information on the API endpoint please visit our developer documentation on Core API: https://developer.zendesk.com/rest_api/docs/core/introduction/

    0

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