Understanding tags and ticket fields

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3 Comments

  • Matt Hoffman

    Remember, conclusions to Help Center articles are important. Without them, you'll never be able to fully understand the weight of tag/ticket field interactions.

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  • Diego Bazin

    Hello guys,

    I would like to know how the selection of a field option can add a ticket field on the user's request apparently thanks to tags but I don't understand how. 

    Many thanks!! 

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  • Terry

    @diego

     

    Sounds like there might be a little confusion. You can use a tag to set a ticket field from a trigger or an end-users profile.

    For example, if a ticket is submitted and a user has the tag "vip" on their profile, on submission this tag is added to the ticket. If a dropdown field option has a tag of "vip" then this field would be selected based on the presence of the tag from the users profile.

    Let me know if that makes sense!

    Terry 

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