You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article.
If you need to disable comments for multiple articles at once, see Updating knowledge base articles in bulk or use the Help center API (Update Article).
Tip: If you want to hide existing article comments, see Hiding article comments using Curlybars.
To disable comments for an individual article
- Navigate to the article, then click Edit article in the top menu bar.
- (For Guide Enterprise only) Click the settings icon () on the collapsible panel, then click Article settings to open the article settings panel.
- Deselect Open for Comments in the article's sidebar.
- Click Save.