Navigating the dashboard with keyboard shortcuts

Switch between multiple chats more quickly without using a mouse with keyboard shortcuts. You can also turn keyboard shortcuts off.

Note: If you're accessing the dashboard through the Zendesk Support interface, keyboard shortcuts aren't available. You can log in to the standalone dashboard to use them.

To view available keyboard shortcuts

• Press ? to see a list of shortcuts.

To use a keyboard shortcut

Press CTRL with one of the following keys:

• CTRL + number: Open the chat window for corresponding number.

  

• CTRL + , or CTRL + ESC: Minimize the chat window.
• CTRL + .: Close the chat window. If you're serving the chat, this will end the chat. If you're listening to the chat, it will just close the window.
• CTRL + ~: Serve a chat request.
• CTRL + ALT + ;: Select tags input field.
• CTRL + ALT + ' : Select message input field.
• CTRL + ALT +\: Toggle between current and past chats
• CTRL + ALT + / : Open actions menu.
• CTRL + ALT + [ : Go to previous chat window
• CTRL + ALT + ] : Go to next chat window

Note: Keyboard shortcuts might not work if you're using a language that requires a combination of keys to input the following symbols: ], [, /, \, ', ;, ~, .  

To disable keyboard shortcuts

1. Access the setting in either of the following ways:
   • Open the keyboard shortcuts window by pressing CTRL + ?.
   • Select Settings > Personal > Profile tab.
2. Clear the Enable keyboard shortcuts check box.

   

3. Exit the window or click Save Changes.