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Available on all Suite plansAvailable on all Chat plans

Switch between multiple chats more quickly without using a mouse with keyboard shortcuts. You can also turn keyboard shortcuts off.

Note: If you're accessing the dashboard through the Zendesk Support interface, keyboard shortcuts aren't available. You can log in to the standalone dashboard to use them.

To view available keyboard shortcuts

  • Press ? to see a list of shortcuts.

To use a keyboard shortcut

Press CTRL with one of the following keys:

  • CTRL + number: Open the chat window for corresponding number.

  • CTRL + , or CTRL + ESC: Minimize the chat window.
  • CTRL + .: Close the chat window. If you're serving the chat, this will end the chat. If you're listening to the chat, it will just close the window.
  • CTRL + ~: Serve a chat request.
  • CTRL + ALT + ;: Select tags input field.
  • CTRL + ALT + ' : Select message input field.
  • CTRL + ALT +\: Toggle between current and past chats
  • CTRL + ALT + / : Open actions menu.
  • CTRL + ALT + [ : Go to previous chat window
  • CTRL + ALT + ] : Go to next chat window

If you're using these keyboard shortcuts in macOS, replace the ALT key for the Option key.

Note: Keyboard shortcuts might not work if you're using a language that requires a combination of keys to input the following symbols: ], [, /, \, ', ;, ~, .  

To disable keyboard shortcuts

  1. Access the setting in either of the following ways:
    • Open the keyboard shortcuts window by pressing CTRL + ?.
    • Select Settings > Personal > Profile tab.
  2. Clear the Enable keyboard shortcuts check box.

  3. Exit the window or click Save Changes.
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