Considering one or multiple Zendesk instances

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  • Mike Jang

    Is it possible to have subscriptions for two teams at different levels (such as Professional and Enterprise)? If so, can the two teams share content, specifically Zendesk articles?

  • Jason Schaeffer
    Zendesk Customer Care
    Hi Mike.

    I am afraid the core subscription is only possible to be at one level per instance. You can use different roles within said products for different groups of agents however. There is more information on that below:


    I hope that helps!
  • Ravindra Singh

    Is there a way, we can create HR instance of Zendesk in our current domain:, since HR group will have sensitive information, so we do not want even the admin of to have access for that. So, please suggest how can we achieve that.


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